Privacy Policy

Personal information provided through the Services. We collect personal information that you voluntarily provide, including your full name, email address, user details as well as any other personal information that you decide to provide us with. We also collect the contact and billing information of our customers.

Personal information provided through the Website. When you use the Website, we collect and process full name, email address, company name, comments or messages to the website forms as well as any other personal information that you decide to provide us with when you interact with the Website.

Personal information automatically collected. We automatically collect certain information through your use of Glow Security's Services and Website, such as cookie, pixels, tracking technologies and similar identifiers (“Technologies”), your Internet protocol (IP) address, and other device identifiers that are automatically assigned to your device, browser type and language, geo-location information, device type, operating system, internet service provider and other personal information about actions taken through the use of the Services and Website.

Personal information from Other Sources. Glow Security also may obtain personal information about you from other sources, including publicly - or commercially- available information, and through third-party data platforms, partners and service providers.

Personal information you provide to us in person. For example, when you visit one of our exhibition booths or attend one of our events and you provide us with your contact details.

Personal information we collect from online interactions. For example, if you attend a webinar, contact us via social media or otherwise interact with our business, including as a representative of a current / prospective customer, supplier or partner, we track and make a record of those interactions, which may contain your contact details, such as full name, email address, messages and any other personal information that you decide to provide us with.

To provide you with the Services. We will use the personal information, including, without limitation, for the following purposes: (i) allow you to create an account; (ii) to provide you the Services and to process your requests; (iii) contact you with service-related communications (for example, respond to inquiries, send security alerts); (iv) fulfill any instruction and/or request made by you in the context of the Services; (v) to personalize your experience with our Services; (vi) to generally administer and improve the Services.

To allow you to make use of our Website. We will use your personal information to allow you to make use of our Website, including, (i) if you request us to notify you when our Website will be launched; (ii) to answer your questions and to allow you to communicate with us; (iii) to analyze your use of our Website and to improve our Website; and (iv) to customize your experience.

For Administrative Purposes. Glow Security use your personal information (i) to respond to your questions, comments, and other requests for customer support, or information, including information about potential or future services; (ii) to provide you with the Glow Security Website and Services; (iii) for internal quality control purposes; (iv) to establish a business relationship; and (v) to generally administer the Glow Security Website and Services.

To Market our Website and Services. Glow Security uses personal information to market the Glow Security Website and Services. Such use includes (i) notifying you about offers and services that may be of interest to you; (ii) other purposes disclosed at the time you provide information; (iii) as you otherwise consent; (iv) communicating with you for marketing and promotional purposes, including by sending you emails or messages (including text/SMS/WhatsApp or similar messaging services) or by calling you (including via AI voice agents and/or automated or recorded messages); and (v) any other purpose disclosed at the time you provide your information or with your consent. You may opt out of marketing communications as described below.

Security purposes. Some of the personal information mentioned in this Privacy Policy will be used for detecting, taking steps to prevent and prosecuting fraud or other illegal activity; to identify and repair errors; to conduct audits; and for security purposes. Personal information may also be used to comply with applicable laws, with investigations performed by the relevant authorities, law enforcement purposes, and/or to exercise or defend legal claims. 

De-identified and Aggregated Information Use. We may create and use de-identified and/or aggregated data and information to operate, analyze, improve, and develop our Services. We may share such de-identified and/or aggregated information with third parties for lawful purposes.

Cookies and Similar Technologies. We use Technologies to automatically collect information through the Website and Services, which in certain cases could be considered personal information. We use Technologies that are essentially small data files placed on your device that allow us to record certain pieces of information whenever you visit or interact with the Website and Services. If you would like to opt out of the cookies and similar technologies we employ on the Website, you may do so by blocking, deleting, or disabling them as your browser or device permits or by changing your setting and preferences available on the Website cookie consent mechanism. 

Security. We implement and maintain industry-standard technical, organizational and security measures designed to protect your personal information. However, please note that we cannot guarantee that the personal information will not be compromised as a result of unauthorized penetration of our servers. As the security of information depends in part on the security of the computer, device or network you use to communicate with us and the security you use to protect your user IDs and passwords, please make sure to take appropriate measures to protect this information.

Retention of your personal information. Your personal information will be stored until we proactively delete it from our records, or until you send a valid deletion request. Please note that in some circumstances we store your personal information for longer periods of time, for example (i) where we are required to do so in accordance with legal, regulatory, tax or accounting requirements, or (ii) for us to have an accurate record of your dealings with us in the event of any complaints or challenges, and/or (iii) if we reasonably believe there is a prospect of litigation relating to your personal information or dealings. 

The personal information Glow Security gathers may be shared with our partners and other third parties. 

We also share personal information about you with our affiliated companies. 

We use third party service providers to process your personal information for the purposes outlined above, including, without limitation: 

To the extent necessary, with regulators, courts, banks or competent authorities, to comply with applicable laws, regulations and rules (including, without limitation, federal, state or local laws), and requests of law enforcement, regulatory and other governmental agencies or if required to do so by court order, as well as for internal compliance procedures and to protect the safety, security, and integrity of Glow Security, our Website and Services, customers, employees, property, and the public. We may use or disclose the personal information we collect in order to ensure that our users are complying with all applicable aspects of our policies.

We may disclose personal information with our lawyers, accountants, auditors and other professional advisors where necessary to obtain legal or other advice or otherwise protect and manage our business interests;

We may use or disclose the personal information to investigate, prevent, or take action regarding illegal activities, suspected fraud, cybersecurity threats, situations involving potential threats to the physical safety of any person, violations of this policy, or as otherwise required or allowed by law and regulations;

If, in the future, we sell or transfer, or we consider selling or transferring, some or all of our business, shares or assets to a third party, we will disclose your personal information to such third party (whether actual or potential) in connection with the foregoing events (including, without limitation, our current or potential investors). In the event that we are acquired by, or merged with, a third party entity, or in the event of bankruptcy or a comparable event, we reserve the right to transfer, disclose or assign your personal information in connection with the foregoing events.

Where you have otherwise provided your consent to us for sharing or transferring your personal information.

You have the right to withdraw consent to the processing, where consent is the basis of processing. 

You have the right to request access to your personal information held by us, along with details on how it is processed, subject to certain conditions. You have the right to demand rectification of inaccurate personal information about you. We will promptly correct any information found to be incorrect.

You have the right to object to unlawful data processing under certain conditions.

You can exercise your rights by contacting us at privacy@glow.io. You may use an authorized agent to submit a request on your behalf if you provide the authorized agent written permission signed by you (where this is permitted by applicable law). To protect your privacy, we may take steps to verify your identity before fulfilling your request. Subject to legal and other permissible considerations, we will make every reasonable effort to honor your request promptly in accordance with applicable law or inform you if we require further information in order to fulfil your request. When processing your request, we may ask you for additional information to confirm or verify your identity and for security purposes, before processing and/or honoring your request. We reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive. In the event that your request would adversely affect the rights and freedoms of others (for example, would impact the duty of confidentiality we owe to others) or if we are legally entitled to deal with your request in a different way than initially requested, we will address your request to the maximum extent possible, all in accordance with applicable law.

Marketing emails – opt-out: You may choose not to receive marketing emails by unsubscribing from the link found at the bottom of the emails. 

Google Analytics. The Website uses a tool called “Google Analytics” to collect information about use of the Website. Google Analytics collects information such as how often users visit this Website, what pages they visit when they do so, and what other websites they used prior to coming to this Website. We use the information we get from Google Analytics to maintain and improve the Website and our products. We do not combine the information collected through the use of Google Analytics with information we collect. Google’s ability to use and share information collected by Google Analytics about your visits to this Website is restricted by the Google Analytics Terms of Service, available here, and the Google Privacy Policy, available here. You may learn more about how Google collects and processes data specifically in connection with Google Analytics here. You may prevent your data from being used by Google Analytics by downloading and installing the Google Analytics Opt-out Browser Add-on, available here.

We use log files. We use such personal information to analyze trends, administer the Website, track user movement around the Website, and gather demographic information. 

We reserve the right to remove or add new analytic tools, cookies, pixels and other tracking technologies.

For any questions, concerns, or to exercise your privacy rights, please contact us at: privacy@glow.io. Data controller: Glow Security Ltd